After we receive the item back at our facility, we will confirm that the item is indeed ours and defective. After we make our confirmations then we will replace the defective item with an equivalent item. PLC Toolbox Supply will not be responsible for resulting damage to items or components caused by either internal or external equipment or shorted connections.We sincerely value our customers and your 100% satisfaction is very important to us! The item "NEW BENTLY NEVADA 176449-02 RELAY MODULE 3500/42" is in sale since Thursday, December 13, 2018. This item is in the category "Business & Industrial\Industrial Automation & Motion Controls\PLCs & HMIs\PLC Peripheral Modules\PLC Input & Output Modules". The seller is "plctoolboxsupply" and is located in Emmett, Michigan. This item can be shipped worldwide.